Our contact details 
Paddle West
51 Glebelands
Hakin
Pembrokeshire
SA73 3QX
07342 741268
[email protected]
 
The type of personal information we collect 
We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)
  
• Declared medical information and participation consent 
  

How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:

• At time of booking a Paddle West activity
  

We also receive personal information indirectly, from the following sources in the following scenarios:

• We use third party booking and payment systems that will provide us with data they collect
  
• You have been booked in with us via another body (e.g. school or other organisation)
  

We use the information that you have given us in order to:

• Contact you regarding your booking
  
• Provide our staff with essential information needed to safely run the activities
  
• To contact you with information and offers about our future services (where you have consented to this)
  

We may share this information with limited third parties as part of completing your booking. For example with National Governing Bodies for the processing awards and certification or with our insurers or Regulating Bodies.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 
(a) Your consent. You are able to remove your consent at any time. You can do this by writing to: 
Paddle West
51 Glebelands
Hakin
Pembrokeshire
SA73 3QX
b) To perform the services you have contracted us for
c) To comply with a legal obligation, for example:

1. where we are required to use your personal data and maintain records of our dealings with you;
   

1. to respond to complaints and data subject requests
   
2. to investigate, prevent or detect crime.
   

1. Where it is necessary for our legitimate interests (or those of a third party) provided your interests and fundamental rights do not override those interests, for example:
   
   1. to establish, exercise or defend our legal rights, where we are faced with any legal claims or where we want to pursue legal claims ourselves
      
   2. for accounting, auditing and corporate governance purposes
      

On rare occasions we may also use your personal data where we need to protect your interests (or someone else’s interests) or where it is needed in the public interest, for example for the investigation, detection and prevention of crime.




How we store your personal information 
Your information is securely stored. 
We keep your full disclosed information for 5 years (or up to the age of 22 if you are under 18 at the time of the activity) after your last participation in our activity.  We will then dispose your information by deleting from our systems and destroying paper records. 



Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information. 
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at [email protected] if you wish to make a request.






How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected]
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:            
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk